Complaints Procedure

BM Property Consultancy Ltd is a member of the Property Ombudsman Scheme and aim to provide the highest standards of service to all our clients.  This ensures that your interests are safeguarded and that a complaints procedure is in place. The aim of this process is to resolve any issues or concerns as quickly as possible.

All complaints should be directed to Barbara McLeish.

Your complaint will be acknowledged within three working days and investigated thoroughly in accordance with established in-house procedures.  We will investigate the matter and write to you again within 15 working days, confirming our final viewpoint on the matter.

In the event that you are not satisfied with the outcome of our investigation, then you are at liberty to have the matter referred to the Property Ombudsman at the email address listed below.  We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.  Please note that you must do this within 12 months of the date of the final letter.

The contact details for The Property Ombudsman are:

https://www.tpos.co.uk
admin@tpos.co.uk
01722 333 306